Product Specialist

Nathan Upchurch

I have worked for SMT GB for just over 14 years now. I had been working for another construction equipment dealer as a quarry based engineer but the work had dried up. SMT GB had won a local contract and were looking for a service engineer. SMT GB is a reputable company and working for them was a natural step in my career.

I began working with SMT GB as a service engineer and have progressed to a Product Specialist. Along the way I have had internal and external training in many areas relating to vehicle mechanics. Being a Product Specialist is a natural progression from being a Specialist Engineer. It is challenging and often extremely interesting – I enjoy getting resolution to complex faults.

As a product specialist my day to day work can vary. Some days I remain at my home office where I take calls from engineers, compile reports and investigate faults in depth to work out suitable solutions. Other days I visit site and either assist our own engineers with technical problems or work with our customers to work out product solutions and technical issues. There are other aspects to my job too like providing training as well as being trained myself. I also help out with the apprenticeship program.

In my role I have to be able to understand the operation of the complete product range, as well as having good engineering base knowledge. This has come from working on construction plant all of my working life. I would say that key skills for this role are patience, determination and a certain degree of diplomacy

There have been many times when working for SMT GB has been great fun and interesting. I entered the master’s competition which included trips abroad and time carrying out some great activities. I also have found myself down caves, and sleeping on a mountain top! Working on heavy plant also means that I get to go to some amazing sites around the country and places where you generally wouldn’t be able to go.

Working for SMT GB has many benefits including a good pension, share plan, and health care cover to mention a few. The biggest factor is that the company has a ‘family’ feel about it. It is small enough to know many people who work here. People do tend to stay for a long time so over the years you make some great friends.