SMT Connected Support is a data plan service, which allows customers to connect their machines to digital solutions. Connected Support maximises the benefits of Co-pilot by working seamlessly with Volvo’s Co-Pilot apps, Haul Assist, Dig Assist, and Load Assist sharing real-time productivity and usage data.
Flexible data plans are available to suit the customer, with a choice of 12, 24 or 36 month contracts. Connected support can also be tailored to the specific requirements of a customer, for example the data size needed, with plans from 1GB to 5GB allowance.
Subscriptions for Connected Support include dedicated remote support from SMT specialists to ensure a customer’s needs are met and that assets and sites are connected. This remote support ensures actionable insight is being communicated between SMT specialists and the customer.
Connected Support is proactively monitored by SMT for end dates, which allows customers to receive notifications about their subscriptions and plan ahead, reducing downtime of Connected Support Services for their machines. Remote support from SMT allows Connected Support to be renewed remotely if the customer instructs and the machine has a SIM card still in place.
Updates always up-to-date: Stay assured of free software updates for your Volvo Co-Pilot system, so your machine is always running with the latest technology.
Full support from the support team: Get instant access to remote technical support. Our experts can log in to your system to quickly solve problems and provide you with optimal support.
Avoid downtime: With proactive diagnostics and notifications, potential problems are identified early, so we can help you take the right maintenance actions and avoid unexpected downtime.
Connected Support provides benefits for operators and project management by using IoT roaming. Machines equipped with Connected Support are in constant two-way contact with the cloud through the strongest network available for their current position, allowing data to be seamlessly collected and shared for analysis.
By connecting to the strongest available network, Connected Support removes the risk of poor signal, reducing the loss of visibility into real-time data and allowing the customer to view up-to-date project data. The reliability of Co-Pilot Apps is increased by the machine software being regularly updated by remote support while connected to the strongest network.
* The supplied SIM card remains the property of SMT GB (maximum 5 GB per month).
Connect now or renew your data plan by filling in the form below.
