General policies, terms & conditions

What you need to know when you do business with us

Our way of working

Our General Terms & Conditions apply to all our offers and agreements. The provisions relate to warranty, liability, cancellation periods, payment methods, complaint handling, and more. They clearly state the rights and obligations of both parties. This way, you always know exactly where you stand.

Services Machinery & Trucks Ltd  is an Appointed Representative of Automotive Compliance Ltd, who is authorised and regulated by the Financial Conduct Authority (FCA No 497010). Automotive Compliance Ltd’s permissions as a Principal Firm allows Services Machinery & Trucks Ltd  to act as a credit broker, not as a lender, for the introduction to a limited number of lenders.

We are a credit broker and not a lender. We can introduce you to Volvo Financial Services and their finance products. We are not an independent financial advisor and we act as their agent for this introduction. We may advise you on the products, subject to your personal circumstances, though you are not obliged to take our advice or recommendation. We do not charge you a fee for our services. We will typically receive commission from Volvo Financial Services (either a fixed fee or a fixed percentage of the amount you borrow). For your reassurance, Volvo Financial Services could pay commission at different rates, but the commission we receive does not influence the interest rate you will pay. Our aim is to secure finance for you at the lowest interest rate you are eligible for from Volvo Financial Services. If you ask us what the amount of commission is, we will tell you in good time before the Finance agreement is executed. All finance applications are subject to status, terms and conditions apply, UK residents only, 18’s or over. Guarantees may be required.

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