SMT Connected Support is a data subscription and remote support service, allowing customers to connect their machines to digital solutions. Connected Support maximises the benefits of Co-pilot apps by seamlessly sharing real-time productivity and utilisation data.
Flexible data plans are available to suit the customer, with a choice of 12 or 36 month contracts. Connected support can also be tailored to the specific requirements of a customer, for example the data size needed, with plans for 1GB or 5GB allowance.
Subscriptions for Connected Support include dedicated remote support from SMT specialists to ensure a customer’s needs are met and that assets and sites are connected. This remote support ensures actionable insight is being communicated between SMT specialists and the customer.
Connected Support is proactively monitored by SMT for end dates, which allows customers to receive notifications about their subscriptions and plan ahead, reducing downtime of Connected Support Services for their machines. Remote support from SMT allows Connected Support to be renewed remotely if the customer instructs and the machine has a SIM card still in place.
