Support Agreements

10% labour discount for any scheduled servicing work booked with your local SMT Customer Support Centre.

A fully trained SMT engineer will come to your machine once a year to carry out updates on all your machine’s ECUs plus a full machine visual inspection. Updates of the ECUs are vital to ensure that your machine has the latest software settings so that it is working at its optimum level.

1. Access machine hours and location. 2. Manage machine service plans and wear parts. 3. Geo and time fencing. 4. Status report provided on machine fuel level, location and hours.

Quickly and easily access and manage all your administrative documents alongside fleet information, reporting, online parts ordering, and repair and maintenance information related to your account.

Provision of the parts required to service and maintain the machine over the duration of the agreement as per the manufacturers guidelines PLUS includes all the labour and travel cost for the work to be carried out by a fully trained SMT engineer including a visual machine inspection at each visit. Oil sampling as standard. Lubricants are a chargeable optional extra.

Includes CareTrack Operation and CareTrack Production subscriptions (where machine is fitted with on board weighing technology) CareTrack Operation - View fuel consumption, machine utilisation and idling times. Create a notification plan and receive email or SMS alerts when a machine alarm is activated. CareTrack Production - See your machine’s true productivity including load efficiency, number of cycles and percentage of cycles overloaded.

Bespoke reports created for your chosen machines and sent to the recipients of your choice. Reports can be received on a weekly or a monthly frequency and in a pdf or spreadsheet format. Fuel Efficiency Report - identifies machines that are not being used as intended, highlighting units that could result in unnecessary fuel expenses. Tracks progress of business objectives and can include budgeted fuel expenses to predict potential costs and savings. ActiveCare (Health) Report – tracks technical alarms and operating behaviour alerts. Provides recommended actions to reduce unnecessary strain placed on the machine. Summary report (monthly only) – Shows key information related to the health, fuel efficiency and productivity of a fleet allowing you to look at the big picture and identify trends

SMT’s proactive monitoring service is designed to support your machine’s health and performance in the field. Backed up by the team at Volvo’s Uptime Centre, our in house analysts monitor and analyse condition based data from your machine to help identify any issues that may cause unscheduled downtime and unplanned costs.

Valid only whilst there is an active L2 of L3 CSA on the machine. If your CareTrack hardware is not working, we will send an engineer out to troubleshoot it and if it can’t be fixed, we will replace it free of charge.

If you believe that we have not serviced your equipment in line with the agreed terms of your CSA we will send an engineer out to rectify the issue free of charge. Once we have agreed a date with you to come and service your machine we commit to not cancelling this appointment within 24 hours of when it is due. If we do, we will give you a £250 voucher to spend at our Online Parts store.

A comprehensive repair and maintenance program with fixed costs set at the outset of the agreement. Covers all machine costs (apart from site damage and repairs subject to insurance claims) and can include as much as required e.g. undercarriage, tyres, attachments etc. SMT are responsible for all aspects of the maintenance and servicing of the machine from general servicing to major breakdown situations.

Simulator Programme offer is up to a maximum of 3 sessions (1 day's . simulator use for up to 6 operators per session) for multi machine deals. Can be upgraded to site based EcoOperator Programme on request and for an additional charge.